Booking Conditions
Bookings/Deposits:
All offers of accommodation are subject to availability and firm bookings cannot be accepted unless accompanied by a payment of 25% of the full rental price.
After you email the Booking Request Form this Provisional booking will held for 5 working days to give time for your payment to arrive. A confirmation invoice will then be sent to you by email and post.
Without this the booking is not valid.
Please bring this as proof of booking and have balance of payment ready, as this will be collected on arrival. Please pay in cash or by a cheque payable to Mrs. K. Heard. If payment has not been received within the required time we reserve the right to cancel the booking.
Deposits are non refundable. We reserve the right to provide you with a similar property should the need arise.
A charge of £5.00 will be made, for any changes in your booking after confirmation.
Arrival/Departure
Arrivals are from 4pm. The departure time is 10am
Guests are asked to leave their accommodation clean and tidy all beds must be striped of used bed linen. In the event of the accommodation being damaged or left in an excessively dirty state, an invoice will be sent to cover any repairs and cleaning costs.
Group Bookings
Are by the management's discretion only, and a returnable cash deposit is required.
Final Payment
The balance of your holiday charges are due on your arrival. (please pay in cash or by cheque) Cheques payable to Mrs K. Heard We do not accept credit cards.
Occupants
The maximum number of persons allowed to occupy each cottage is in the descriptions. Theses figures must not be exceeded, except for a baby in a cot.
Damage/Cleaning
The hirer is responsible for any damage or breakages, and is responsible for leaving the accommodation in good order and clean condition.
A cleaning/damage charge will be levied if the accommodation is not left in a satisfactory condition.
Liability
We will not accept liability for any damage or breakages to the person or personal property of the hirer or any member of his/her party.
Cancellation Plan
(click for details)
£20 per week per cottage, payable on booking.
Keys
Your keys will be given to you on arrival or by arrangement.
Pets
Pets are strictly by arrangement at a minimum cost of £25 per week per dog with a maximum of 2 dogs and only accepted in the following cottages Rabbits Warren, Toad Hall, Verity, Demelza, and The Gatehouse. No dogs are allowed into the play area and common areas. A large field close by is available for dog exercising.
Lost/Forgotten items
We will not be responsible for any items left on the complex. Returns are by special arrangement.
Smoking
In accordance with the 2007 Smoking ban, smoking is prohibited in enclosed areas. Including the accommodation.